Dana’s Paws and Claws Service Policies

Dana’s Paws & Claws Service Policies

Effective: October 13, 2026

These policies apply to all services provided by Dana’s Paws & Claws, including pet care, Pet Transport, Appointment Assistance, and Vacation Home Reset. All services are subject to availability.

Booking and Payment

Regular services are payable at booking. Vacation, overnight, and holiday reservations require a 50% deposit, with the remaining balance due 48 hours before the reservation begins.

Cancellations and Rescheduling

Please notify us by text, phone, or email if you need to cancel or reschedule. Cancellation charges are based on when we receive your notice. All deadlines use Eastern Time.

Regular Services

The following cancellation terms apply to services that are not part of a vacation, overnight, or holiday reservation.
At least 48 hours before the scheduled start: No cancellation charge.
Less than 48 hours before the scheduled start, but before the service date: 50% of the canceled service price.
On the service date or after the scheduled start: 100% of the canceled service price.
For multiple regular visits, each canceled visit is assessed separately according to its scheduled start time.

Vacation, Overnight, and Holiday Reservations

Vacation reservations include bookings consisting only of daytime visits while you are away, as well as bookings that include overnight care.

All vacation, overnight, and holiday reservations require at least seven days’ cancellation notice. Seven days means 168 hours before the reservation’s scheduled start.

At least seven days before the reservation begins: No cancellation charge.
Less than seven days before the reservation begins, but before its start date: 50% of the canceled portion of the reservation.
On the reservation’s start date or after it begins: 100% of the canceled portion of the reservation.

These terms also apply to shortened reservations and early returns.

How Charges Are Applied

“Same-day cancellation” means notice received on the calendar date the service or reservation is scheduled to begin, starting at 12:00 a.m. Eastern Time.

Vacation, overnight, and holiday cancellation terms take precedence over regular service terms. Only one cancellation charge applies to each canceled service. Charges are not added together.

Rescheduling requests are subject to the same notice requirements and charges as cancellations. New dates are subject to availability.

Mileage, parking, and tolls that have not been incurred will not be charged.

Deposits and Refunds

Payments and deposits already received will be applied toward any cancellation charge. Any amount paid above that charge will be refunded. If the cancellation charge exceeds the amount already paid, the remaining amount is due.

Deposits are not forfeited in addition to a cancellation charge.

Pet Care

Clients are responsible for providing accurate care instructions, medical and behavioral information, veterinary contacts, emergency contacts, and safe access to the home.

Dana’s Paws & Claws may seek veterinary care when reasonably necessary in an emergency if the client or emergency contact cannot be reached. Veterinary expenses remain the client’s responsibility.

Safety and Service Interruptions

Services may be modified, delayed, or discontinued when caregiver illness or injury, severe weather, unsafe conditions, aggressive animal behavior, inaccessible property, emergencies, or other circumstances make providing the scheduled service unsafe or impractical.

We will notify you as soon as reasonably possible to discuss available alternatives. If Dana’s Paws & Claws cancels a service, payment for the unprovided service will be refunded, and no client cancellation charge will apply.

Vacation Home Reset

Vacation Home Reset is a light home tidying service performed during the purchased service period, not professional house cleaning. Selected tasks are completed as time reasonably permits.

Liability

Dana’s Paws & Claws will exercise reasonable care when providing services but cannot guarantee outcomes resulting from animal behavior, undisclosed conditions, preexisting medical conditions, weather, third parties, or circumstances beyond reasonable control.

Nothing in these policies limits rights or responsibilities that cannot legally be limited.

Questions

Dana’s Paws & Claws
Dana Vance
(216) 323-6147
danavance1616@gmail.com

Dana’s Paws and Claws Service Policies

Dana’s Paws & Claws Service Policies

Effective: October 13, 2026

These policies apply to all services provided by Dana’s Paws & Claws, including pet care, Pet Transport, Appointment Assistance, and Vacation Home Reset. All services are subject to availability.

Booking and Payment

Regular services are payable at booking. Vacation, overnight, and holiday reservations require a 50% deposit, with the remaining balance due 48 hours before the reservation begins.

Cancellations and Rescheduling

Please notify us by text, phone, or email if you need to cancel or reschedule. Cancellation charges are based on when we receive your notice. All deadlines use Eastern Time.

Regular Services

The following cancellation terms apply to services that are not part of a vacation, overnight, or holiday reservation.

At least 48 hours before the scheduled start: No cancellation charge.

Less than 48 hours before the scheduled start, but before the service date: 50% of the canceled service price.

On the service date or after the scheduled start: 100% of the canceled service price.

For multiple regular visits, each canceled visit is assessed separately according to its scheduled start time.

Vacation, Overnight, and Holiday Reservations

Vacation reservations include bookings consisting only of daytime visits while you are away, as well as bookings that include overnight care.

All vacation, overnight, and holiday reservations require at least seven days’ cancellation notice. Seven days means 168 hours before the reservation’s scheduled start.

At least seven days before the reservation begins: No cancellation charge.

Less than seven days before the reservation begins, but before its start date: 50% of the canceled portion of the reservation.

On the reservation’s start date or after it begins: 100% of the canceled portion of the reservation.

These terms also apply to shortened reservations and early returns.

How Charges Are Applied

“Same-day cancellation” means notice received on the calendar date the service or reservation is scheduled to begin, starting at 12:00 a.m. Eastern Time.

Vacation, overnight, and holiday cancellation terms take precedence over regular service terms. Only one cancellation charge applies to each canceled service. Charges are not added together.

Rescheduling requests are subject to the same notice requirements and charges as cancellations. New dates are subject to availability.

Mileage, parking, and tolls that have not been incurred will not be charged.

Deposits and Refunds

Payments and deposits already received will be applied toward any cancellation charge. Any amount paid above that charge will be refunded. If the cancellation charge exceeds the amount already paid, the remaining amount is due.

Deposits are not forfeited in addition to a cancellation charge.

Pet Care

Clients are responsible for providing accurate care instructions, medical and behavioral information, veterinary contacts, emergency contacts, and safe access to the home.

Dana’s Paws & Claws may seek veterinary care when reasonably necessary in an emergency if the client or emergency contact cannot be reached. Veterinary expenses remain the client’s responsibility.

Safety and Service Interruptions

Services may be modified, delayed, or discontinued when caregiver illness or injury, severe weather, unsafe conditions, aggressive animal behavior, inaccessible property, emergencies, or other circumstances make providing the scheduled service unsafe or impractical.

We will notify you as soon as reasonably possible to discuss available alternatives. If Dana’s Paws & Claws cancels a service, payment for the unprovided service will be refunded, and no client cancellation charge will apply.

Vacation Home Reset

Vacation Home Reset is a light home tidying service performed during the purchased service period, not professional house cleaning. Selected tasks are completed as time reasonably permits.

Liability

Dana’s Paws & Claws will exercise reasonable care when providing services but cannot guarantee outcomes resulting from animal behavior, undisclosed conditions, preexisting medical conditions, weather, third parties, or circumstances beyond reasonable control.

Nothing in these policies limits rights or responsibilities that cannot legally be limited.

Questions

Dana’s Paws & Claws Dana Vance (216) 323-6147 danavance1616@gmail.com

Dana’s Paws & Claws
Dana Vance
(216) 323-6147
danavance1616@gmail.com